Returns & Exchanges
Returns & Exchanges
RETURNING AN ORDER
All returns must be sent back within 7 days of the packages arrival. Exceptions are made during the holiday period (see below). Returned items must be in 'new' condition and not worn nor washed. Items must be sent back to the return shipping address on the package label. All returns must include a note that states clearly the Order ID (located on invoice) and the requested action: refund or exchange.
RETURNING A HOLIDAY GIFT
During the month of December, Seven Sharks will extend its 7-Day return window. Orders must be postmarked by January 7th to receive credit for exchange or refund. Items must be in 'new' condition with all original tags attached.
When sending an item back for a refund, we will provide the credit to your account in the method in which it was paid (Credit Card/ Paypal/ Google Checkout/ Check). These refunds will appear on your account within one week of our processing the returned package.
RETURNS OF DAMAGED ITEMS & SHIPMENT ERRORS
If the item returned is damaged, or a packing error occured on our part, Seven Sharks will be responsible for your return shipping cost. US Customers will receive a prepaid return shipping label free of charge. International customers will receive reimbursement for standard first class (or air mail) shipping (no greater than the original shipping cost). Packages sent back using expedited shipping will not receive a full postage refund.
RETURNING UNWANTED ITEMS FOR EXCHANGE OR REFUND
If you have received an item that you would like to exchange or return for a refund, Seven Sharks provides you with several hassle free alternatives. If you would like Seven Sharks to send you a return shipping label for the item (available only for US shoppers), we will do so for a flat fee of $6. Once you authorize this additional charge, we will generate a return label that will be emailed to you. Alternatively, US customers and international customers can send the item back to Seven Sharks directly, incurring the return shipping cost on themselves.
Upon receiving the return shipping label, send the item(s) back to the return address with a note on the inside referencing your order number and letting us know what you'd like to do (exchange or refund). If you're interested in an exchange, make sure that the item/size you are requesting is available on the site beforehand. Once we receive package we'll take care of the exchange or refund. Exchanged items will be shipped back to customers free of additional charge.